Return Policy

Cognate Nutritionals, Inc. stands behind all of our products and we are confident you will enjoy them. If you are not satisfied with our products at the time you receive them or if our products do not perform to your satisfaction, simply return the item to us for a credit, replacement or refund within 30 days from receipt of the product. We invite you to give us your feedback, comments or tell us how we can improve at any time. We always appreciate any of your feedback at

Shipping, Backorders & Cancellation

Cognate Nutritionals ships via UPS to addresses in the United States only.  A backorder is automatically created when your request exceeds our inventory. Backorders are fulfilled as soon as inventory becomes available. If you have signed up for automatic re-orders you may cancel your subscription up to two weeks prior to your next scheduled shipment date.  (These dates can be accessed and modified by logging into your account.)

Payment Methods
We accept Visa, MasterCard and American Express through our secure, online store.  If you have signed up for automatic re-orders you will receive an order notification when your next order is created; your credit card will not be charged until the order has been shipped.

Credit Card Security
Please feel confident that ordering online with Cognate Nutritionals, Inc. is safe and secure. Our official credit card processing company is, a leading provider of payment gateway services since 1996.